Help for customers

How can we help?

FAQ

Operation of products

What are the steps to start my sprinkler?

We work hard to provide you with quick start-up tutorials. For now, refer to your dealer for more information. THANKS

What are the steps to start my pressure washer?

We work hard to provide you with quick start-up tutorials. For now, refer to your dealer for more information. THANKS

How do I operate my hydro seeder?

We work hard to provide you with quick start-up tutorials. For now, refer to your dealer for more information. THANKS

How do I operate my Aquapro?

We work hard to provide you with quick start-up tutorials. For now, refer to your dealer for more information. THANKS

Orders

Does MS Gregson sell direct to consumers?

MS Gregson does not sell direct to consumer with the exception of residential products and parts. For all other products, you must contact our retailers.

* The Find a Retailer page will be useful to you

* Our showroom is open to the public with several models on display. It will be our pleasure to advise you and guide you to the right product for your use.

Who can I ask for more information?

Several options are available to you.

1. Speak to an advisor in our showroom. 1-819-474-1910

2. Speak directly to one of our retailers. *Refer to the find a retailer section of our website

3. Speak to our sales representative Yvan Bernier 1-819-471-0784

THANKS

Shipping, Returns and Exchanges

What is the warranty on the products?

Each product has its own warranty. Please refer to the maintenance and warranty section for the complete product warranty by sector.

What should I do when I have a problem with a product under warranty?

1. Contact your retailer with whom you have transacted. This one will be able to help you with your product under warranty. As we do not sell directly, you must go through your retailer for services and warranties.

What should I do when I have a problem with a product out of warranty?

Good news, you have purchased a Canadian product. MS Gregson won't let you down. Please complete the service request form on the website. One of our specialists will analyze the request and get back to you with the precise procedure and the repair cost. THANKS

contact us

Do you have questions about your order or a general enquiry?