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FAQ
Soap injector
Soap cannot be injected?
Cause > Solution
The suction hose or filter is dirty. > Check and clean.
The cleaner is not in low pressure mode. > Put the cleaner in low pressure mode.
The injector is dirty or blocked. > Check and clean.
The injector restrictor is worn. > Replace.
The high pressure hose is damaged or of insufficient diameter. > Replace with a new hose of the recommended diameter.
The gun no longer opens sufficiently. > Adjust the gun opening.
The soap nozzle is dirty or damaged. > Clean or replace.
The high pressure hose is excessively long. > Check with the original hose.
Water goes into soap tank when in high pressure mode?
Cause
The injector check valve is dirty or worn.
Solution
Clean or replace
Regulator
Does the regulator engage and fire when the gun is released?
Cause > Solution
The gun does not close completely. > Adjust or repair the gun.
Leaks on the high pressure line. > Correct leaks.
Regulator check valve does not close completely. > Replace defective parts.
The governor piston sealing system is worn. > Replace defective parts.
The regulator stem sealing system is worn. > Replace defective parts.
Water goes into the soap reservoir. > Clean or repair the soap injector check valve.
Does the regulator engage and fire when the gun is engaged?
Cause
The flow rate is not sufficient to keep the regulator engaged (nozzle clogged).
Solution
Clean the nozzle (problem encountered with interchangeable nozzles)
Does the pump remain under pressure when the gun is released?
Cause > Solution
The gun almost no longer closes. > Repair the gun
The regulator check valve no longer closes. > Repair the valve.
Water leaking from regulator stem?
Cause
The regulator stem sealing system is worn.
Solution
Replace defective parts.
Pump
The motor is running, but the pump is not pumping?
Cause
The pump valves are blocked by dirt.
Solution
Clean the valves. Check or add a filter to the pump inlet.
The pump works, but does not give maximum pressure?
Cause > Solution
Nozzle is worn or incorrect size. > Check the recommended caliber or replace.
The pressure gauge does not give a good reading. > Replace
Water comes out of the soap nozzle. > Repair the lance.
Leaks in the high pressure line. > Correct leaks.
Regulator seat or valve is dirty or worn. > Check, clean or replace defective parts.
Pump valves are worn or dirty. > Clean or replace.
Pump packings are worn. > Replace.
The pump sucks in air. > Check the supply piping.
The water supply is insufficient. > Check if the supply flow rate meets the needs of the pump.
The pressure is not regular?
Cause > Solution
Pump valves are dirty or worn. > Clean or replace.
The fittings are worn. > Replace.
The pump sucks in air. > Check the supply piping.
The water supply is insufficient. > Check if the supply flow rate meets the needs of the pump.
The hose and the gun vibrate abnormally?
Cause > Solution
Pump valves are dirty or worn. > Clean or replace.
Pump packings are worn. > Replace.
A marble is broken. > Replace.
Is the pump noisy?
Cause > Solution
The bearings are worn. > Replace.
The pump sucks in air. > Check the supply piping.
The water supply is insufficient. > Check the power supply flow.
The water temperature is too high. > Lower the water temperature.
The pump key is worn. > Replace.
Presence of water in the oil (white oil)?
Cause > Solution
Broken or worn shaft seal. > Replace.
Piston rod scratched or worn. > Replace.
Broken or worn piston rod seal. > Replace.
Air intake blocked. > Clean.
Air intake replaced by a non-ventilated cap. > Replace the original parts.
Is water dripping between the pump head and housing?
Cause
Pump packings are worn.
Solution
Replace.
Operation of products
What are the steps to start my sprinkler?
We work hard to provide you with quick start-up tutorials. For now, refer to your dealer for more information. THANKS
What are the steps to start my pressure washer?
We work hard to provide you with quick start-up tutorials. For now, refer to your dealer for more information. THANKS
How do I operate my hydro seeder?
We work hard to provide you with quick start-up tutorials. For now, refer to your dealer for more information. THANKS
How do I operate my Aquapro?
We work hard to provide you with quick start-up tutorials. For now, refer to your dealer for more information. THANKS
Orders
Does MS Gregson sell direct to consumers?
MS Gregson does not sell direct to consumer with the exception of residential products and parts. For all other products, you must contact our retailers.
* The Find a Retailer page will be useful to you
* Our showroom is open to the public with several models on display. It will be our pleasure to advise you and guide you to the right product for your use.
Who can I ask for more information?
Several options are available to you.
1. Speak to an advisor in our showroom. 1-819-474-1910
2. Speak directly to one of our retailers. *Refer to the find a retailer section of our website
3. Speak to our sales representative Yvan Bernier 1-819-471-0784
THANKS
Shipping, Returns and Exchanges
What is the warranty on the products?
Each product has its own warranty. Please refer to the maintenance and warranty section for the complete product warranty by sector.
What should I do when I have a problem with a product under warranty?
1. Contact your retailer with whom you have transacted. This one will be able to help you with your product under warranty. As we do not sell directly, you must go through your retailer for services and warranties.
What should I do when I have a problem with a product out of warranty?
Good news, you have purchased a Canadian product. MS Gregson won't let you down. Please complete the service request form on the website. One of our specialists will analyze the request and get back to you with the precise procedure and the repair cost. THANKS
